Terms and conditions
Terms and conditions
Property Management: You agree for Homely to list your property on its platform and third-party platforms, allowing guests or third parties to book and stay in your property. Upon successful payments, said third parties become your guest and you, their host.
Optimisation of Property Earnings: You acknowledge that Homely is a software and service provider solely responsible for using technology and data to help hosts maximise pricing, occupancy, and optimise processes.
Efficient Rent Collection and Reporting: Homely is responsible for collecting rent payments from your guests. Rent payments are paid out to you within 2 working days after the guest’s check-in date. You agree to use and abide by Homely’s accounting and financial reporting system and all modifications made to it. Homely will inform you in advance of any change to its reporting system and will provide you with a guide on how to use and enjoy same. Homely will provide additional support to hosts on modifications to the accounting and financial reporting system where necessary.
Guest Screening and Compliance: Our team diligently screens and selects your guests. This is done by collecting some or all personal data of the guest making the reservation (such as Name, Phone Number, Email, and Nationality), Identity Cards (National ID Card, International Passports, Voters Card, Drivers License) Purpose and Duration of Visits including reviews from other hosts where applicable.
Pricing Assistance: While you retain control over setting your rental rates, Homely offers guidance to ensure your rates are competitive and reflect current market conditions. Accepting Homely’s recommended rates is at your discretion and does not create any liability whatsoever on Homely concerning any loss which you may suffer or perceive to suffer as a result of your acceptance.
Property Presentation: We recommend our hosts provide professional photographs of their property. While professionally taken photographs are not mandatory, these images are essential in enhancing the appeal of your property to potential guests, showcasing its best features and attracting bookings.
Transparent Fee Structure: You agree for Homely to charge pre-agreed commission fees on each reservation.
Security Measures: For bookings outside of marketplaces lacking insurance coverage, Homely will manage caution deposits from your guests and remit the paid caution deposits to you pro rata in case of any loss or damage to your property or its contents.
Insurance Claim Management: We recommend maintaining insurance coverage on your property and its contents for added protection however this is at your discretion. If your property and its contents are insured, you agree that the insurance provider is responsible for processing and paying insurance claims and this is subject to the contract between you and the insurance provider. Subject to the above, Homely will ensure that your policy is utilised for incidents involving your guests whose reservations were processed by Homely.
Delisting Process: You may delist your property from Homely’s platform at any time by sending us an email. Your property will be completely delisted once all confirmed reservations have been completed. The delisting of your property will be without prejudice to all accrued obligations to Homely.
Liability and Damage Policy: You acknowledge that your guests are responsible for any damage incurred or loss which may happen during their stay. You agree to hold Homely harmless for any damage, loss, theft, claims, or charges caused by or related to your guests. However, Homely will assist in addressing any reported incident and claim against your guests whose reservations were processed by Homely.
Property Maintenance and Responsibilities: As a host, it is your responsibility to hire and manage housekeepers, ensure home supplies are readily provided, ensure the property and its facilities are well maintained and ensure utility bills are paid promptly to keep your property in top condition for guests. Homely may advise you on steps to take to manage these and will share feedback and reviews from your guests. However, this does not create any obligation or liability on the part of Homely.
No Guarantee on Bookings or Profit: Homely does not guarantee bookings or profits for hosts and will not cover any financial losses on the host’s investment. Hosts are advised to perform their due diligence.
Discretion on Property Listings: Property listings are optimised on an ongoing basis, and Homely reserves full discretion on how listings should be managed.
Termination: Should you decide to delist your property from Homely, it is required that you honour all reservations made by guests or third parties prior to the date of delisting to ensure a smooth transition for all parties involved.
Revisions to Terms and Conditions: Homely reserves the right the vary its terms and conditions of and for its services and the terms and conditions of its policies including this partner sign-up form at any time. Homely will inform you when such changes have been made.
Acknowledgement and Confirmation: Please confirm your understanding and acceptance of the terms and conditions outlined above by entering your name and providing the necessary information in the space provided below. This step ensures that we are aligned in our commitment to deliver exceptional service and returns for your property.
